The Ghana Anti-corruption Coalition (GACC) is a cross-sectoral grouping of public, private and civil society organizations with a vision to create a society in which transparency, accountability and integrity are upheld. We have recently awarded them a grant of £10,000 towards the costs of their Health Legends SMS platform.
Efficient and effective healthcare continues to be a challenge to majority of people in the developing world especially Ghana. A lot of legislative and policy framing such as the National Health Insurance Scheme (NHIS) was introduced to ensure that the quest of making healthcare delivery available is realized even among the very poor. Regrettably, the expected response from the general public about these intervention have been lacking over the past decade. The ordinary citizens have no voice in airing their opinions on their experiences with such schemes. This non-existing relationship has not only rendered the programme ineffective but has on a larger scale created a very wide gap towards the attainment of our targets especially in the health sector. It is therefore necessary to create a neutral platform for the ordinary citizens to channel their challenges and frustrations in assessing the National Health Insurance Scheme.
To realise their vision of a health service in which patients are given a say, GACC have been working on an SMS problem reporting line to allow patients to text in details of any issues they have had with the health service. It is hoped that this feedback loop and increased awareness of patient satisfaction levels will spur health providers to offer better services and route out problems. To aid this, GACC will be holding awareness raising events both with patients and hospitals and to ensure longer-term commitment, GACC will work directly with NHIS and hospitals to ensure that recommendations for change are acted upon.